Terms of Service

Effective date: May 27, 2026

These Terms of Service ("Terms") govern your access to and use of the services, websites, and applications provided by Stova ("Stova," "we," "us," or "our"), including bin-based storage, pickup and delivery operations, web and mobile applications, and SMS messaging (collectively, the "Service"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Account

You must be at least 18 years old and a resident of the United States to use the Service. You agree to provide accurate, complete, and current information when creating your account and to keep it updated. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

2. The Service

Stova provides subscription-based bin storage. We deliver empty storage bins to your address, you fill and label them, we pick them up and store them at our warehouses, and we return them on request. Specifics of plan capacity, pricing, supported regions, and turnaround times are described at the point of purchase and in your account dashboard.

You agree not to use the Service to store:

• Hazardous, flammable, explosive, or toxic materials.
• Perishable food, plants, or biological materials.
• Live animals or anything requiring climate control beyond what we offer.
• Firearms, ammunition, or weapons.
• Illegal drugs or controlled substances.
• Cash, securities, jewelry, fine art, or other irreplaceable valuables.
• Anything prohibited by law.

We may inspect bins for compliance with these restrictions and may refuse service or dispose of prohibited items at your expense.

3. Subscriptions and Payment

Stova is offered as a subscription billed in advance on a recurring basis through Stripe. You authorize us to charge your payment method for all applicable fees, including subscription charges, late fees, and any optional add-on services. Subscriptions renew automatically until canceled. You may cancel at any time from your account; cancellation takes effect at the end of the current billing period. Fees are non-refundable except where required by law or as expressly stated at the point of purchase.

4. SMS Messaging Terms

By providing your mobile phone number and confirming it via the verification code we send you, you consent to receive transactional SMS messages from Stova in connection with your account, including:

• One-time verification codes during phone setup.
• Service request confirmations, scheduling updates, and exception notices.
• Driver-en-route, driver-arrived, pickup-completed, and delivery-completed notifications.
• Bin-stored-safely confirmations.
• Responses to your text messages when using our SMS conversational menu.
• Secure payment links for outstanding balances.

Carriers are not liable for delayed or undelivered messages. Stova is not responsible for SMS delivery failures attributable to your carrier, your device, or factors outside our control. For full details on how we handle your phone number and SMS data, see our Privacy Policy.

5. Acceptable Use

You agree not to:

• Use the Service in any unlawful manner or for any unlawful purpose.
• Attempt to gain unauthorized access to the Service, other accounts, or our systems.
• Interfere with or disrupt the Service or the servers and networks that provide it.
• Use the Service to send unsolicited communications, spam, or harassing content.
• Reverse engineer or attempt to extract the source code of the Service except as permitted by law.
• Resell, sublicense, or commercially exploit the Service without our written consent.

6. Bin Custody and Liability for Stored Items

Stova takes reasonable care of items stored in our warehouses. We are not, however, a bailee, warehouseman, or insurer of the contents. Our maximum liability for loss or damage to items stored in a bin is limited as described in your plan terms. You are responsible for arranging your own insurance for high-value items. We strongly recommend you do not store irreplaceable, sentimental, or high-value items with us.

7. Suspension and Termination

We may suspend or terminate your account at any time if you violate these Terms, fail to pay amounts due, or use the Service in a manner that creates risk for us, our staff, or other customers. Upon termination, we will return your stored bins on a final scheduled pickup or, if you do not arrange retrieval within a reasonable period, dispose of the contents in accordance with applicable law. You may terminate your account at any time by canceling your subscription and arranging for the return of any stored bins.

8. Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Stova disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

9. Limitation of Liability

To the maximum extent permitted by law, Stova, its affiliates, and its service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service. Our total liability for any claim arising out of or relating to these Terms or the Service is limited to the amounts you paid us in the twelve months preceding the event giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Stova from any claim, demand, loss, or expense (including reasonable attorneys' fees) arising out of your use of the Service, your violation of these Terms, or your violation of any rights of another.

11. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice through the Service or via email or SMS at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of those Terms.

12. Governing Law and Disputes

These Terms are governed by the laws of the State of Michigan, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in Michigan, and you consent to the personal jurisdiction of those courts.

13. Contact

Questions about these Terms? Contact us:

• Email: support@stovastorage.com
• Mail: Stova, 360 County Road EEA, Gwinn, MI 49841, USA